Cytracom, a prominent provider of Secure Access Service Edge (SASE) and Unified Communications as a Service (UCaaS) solutions tailored for Managed Service Providers (MSPs), has announced the acquisition of Tentacle — a cutting-edge platform designed to streamline cybersecurity assessments, oversee third-party risk, and implement Governance, Risk, and Compliance (GRC) programs.
The acquisition marks a major step forward in Cytracom’s Security Risk Management (SRM) strategy, reinforcing a mission centered on enabling MSPs to expand beyond conventional IT offerings and adopt a more strategic advisory position. Increasing regulatory pressures and rising demands from cyber insurers have prompted MSPs to evolve into trusted Risk Advisors. In response, this integration brings powerful, structured, and collaborative tools to the Cytracom platform, enhancing the delivery of risk and compliance services that go beyond basic IT support.
Cytracom initially entered the SRM space through the acquisition of Telivy, unlocking automation for risk assessments, streamlined compliance documentation, and enhanced consultative service delivery. Tentacle builds upon that foundation by enabling centralized management of security program data, real-time collaboration with clients and external partners, and alignment with major industry standards, including HIPAA, PCI, and FTC Safeguards. The platform also simplifies ongoing assessments while providing a repeatable structure for long-term program management.
“MSPs are increasingly being asked to manage risk as much as they manage technology,” said Zane Conkle, CEO of Cytracom. “This shift creates both a challenge and an opportunity. With the acquisition of Tentacle, we’re giving our partners the platform they need to step into this evolving role with confidence — helping clients navigate compliance, track progress over time, and build programs that stand up to external scrutiny, while also enabling MSPs to clearly demonstrate the ongoing value of their services.”
Compliance-focused offerings continue to gain traction within the MSP ecosystem as small and mid-sized businesses face mandates from regulatory authorities, industry standards, and cyber insurance providers. Tentacle’s functionality — spanning assessment data organization, third-party risk oversight, and audit preparedness — solidifies its role within Cytracom’s broader vision to streamline and scale SRM and GRC solutions for channel partners.