Remark has raised $16 million in Series A funding, led by Inspired Capital, with participation from Stripe, Neo, Spero Ventures, Shine Capital, and Visible Ventures. This investment marks a major milestone in transforming e-commerce into an experience that mirrors the intuitive, personal nature of in-store shopping. "The most powerful driver of retail has always been the in-store expert," states the team, emphasizing the goal of replicating the kind of trusted guidance once only available offline.
Designed to remove the friction of filters, reviews, and overwhelming choice, Remark introduces a new category of AI powered by human expertise. Instead of relying on generic large language models, Remark’s technology is trained using insights from true experts — Olympic athletes, estheticians, stylists, chefs, and other professionals who intimately understand the products they recommend. "AI that feels human because it’s trained by humans" is the foundation behind an approach that brings warmth, trust, and specificity to digital commerce.
Performance speaks volumes: Remark's AI achieves a 28% conversion rate, a stark contrast to the industry average of 1.5%. With over 60 brands currently leveraging this solution across categories like beauty, wellness, apparel, and outdoor gear, the platform has seen 4x revenue growth, 100% customer retention, and 130% net dollar retention in just the past year. The results include tens of millions in new revenue and significant savings in customer support costs — delivering both exceptional shopper satisfaction and tangible value for merchants.
Backed by the new funding, Remark is expanding into additional verticals, scaling its expert network, and enhancing its AI training and analytics infrastructure. Initiatives include streamlined onboarding, advanced performance measurement tools, and dynamic adaptation to shifting consumer behavior. "This isn’t just a better experience for shoppers. It’s a better business model for brands," the company affirms, pointing to a future where e-commerce is powered by empathy, expertise, and efficiency.